Frequently Asked Questions

Digivibe is a handheld device that alleviates injection discomfort through precisely calibrated vibrations that overwrite pain signals. For more information on how to use Digivibe, click here.

Clean the Digivibe surface with a disinfectant wipe or soft cloth. Ensure it's dry before storing.

Yes, Digivibe is safe for both adults and children under supervision. Consult a healthcare provider for specific needs.

Feel free to fill out our contact form here.

Alternatively, you can reach our support department by email at: support@suthedermal.com 

Or by phone at (844) – 503 – 8423

From Monday to Friday from 9:00 am to 5:00 pm EST.

Digivibe uses precisely calibrated sonic vibrations to stimulate nerves and help block discomfort during injections.

Simply apply it to the injection site 20 seconds before and during your shot to ease the sting and make your routine more comfortable.

Yes! Digivibe is designed for routine self-injections — whether you’re using daily, weekly, or monthly wellness or weight loss injections. It’s easy to use, cordless, and travel-friendly.

Absolutely. Digivibe is non-invasive, reusable, and gentle on skin. It’s safe to use directly before and during most over-the-counter or self-administered injections. Always consult your provider if unsure.

No, Digivibe doesn’t numb the skin. Instead, it uses a gentle vibration to naturally disrupt pain signals at the nerve level.

This technique is based on the Gate Control Theory of Pain and offers comfort without the mess or waiting time of creams or ice.

Digivibe delivers targeted micro-vibrations to the fingertip to help reduce the sharpness of finger-stick pain. Apply it 20 seconds before and during lancing device to help ease the discomfort.

Yes. While CGMs reduce the need for daily finger pricks, there are still times when manual testing is needed. Digivibe helps make those moments more comfortable.

Definitely. It’s compact, gentle, and designed for repeated use. Many users keep one at home and another in their travel kit or glucose bag for convenience.

No. Digivibe works alongside your existing lancing tool or injection device to make the process more comfortable — it does not pierce the skin or draw blood.

Yes. Digivibe is often used by parents and caregivers to help ease the sting of routine vaccinations, blood draws, and other needle procedures.

Its gentle vibration helps take the edge off, especially for children who are nervous or sensitive to pain.

Absolutely! Digivibe uses soft, non-invasive vibration — no needles, heat, or chemicals. It’s safe to place gently on the skin before and during injections or pricks.

Gently hold the vibrating tip against the skin at the injection site for about 20 seconds before and during the shot. It’s quick, easy, and helps distract from the pinch.

Many parents say yes. While it can’t remove the fear completely, Digivibe helps make the experience more comfortable.

Orders are typically processed within 1 – 2 business days. Standard U.S. shipping times range from 3 – 7 business days depending on your location. For more information, please refer to our shipping policy.

At this time, we only ship within the United States. We’re working to expand our availability soon.

A shipping tracking number will be sent to the email on file once your order has been shipped.

We offer a 30-day return policy on eligible items. Products must be unopened and in original packaging to qualify for a refund. You can read more about our return policy here.

Contact our support team at: support@suthedermal.com with your order number and reason for return. We’ll guide you through the process.

Due to FDA regulations, lancets and lancing devices are non-returnable when purchased individually. If included in a bundle, the full kit may be returned for a refund.